Privacy Policy

Last updated January 24, 2014

Dwillo has created this privacy policy in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for the dwillo site. By using the dwillo site and accepting the Terms and Conditions you also agree to this Privacy Policy. If you do not agree to this Privacy Policy, you must not use the dwillo site.

Dwillo and its affiliated companies and subsidiaries (collectively referred to here as “we,” “our,” or “dwillo”) created this Privacy Policy to inform our websites’ users (including users of features and functionality on our websites), event registrants/participants, newsletter/information recipients, promotion participants, online community participants, those who purchase or inquire about our products and services, and others (collectively referred to as “customers”) about our practices regarding collection, use, and disclosure of personally identifiable information (“personal data”) that we collect from them through our website: www.dwillo.com and our service: dwillo. The use of information collected through our service shall be limited to the purpose of providing the service for which the Customer has engaged dwillo.

While dwillo’s websites or other materials may include links or references to no-dwillo websites, materials, or entities, this Privacy Policy does not apply to those non-dwillo sites, materials, or entities unless otherwise indicated.

1) Your Consent

You should read this entire Privacy Policy before submitting information to dwillo or using any dwillo website. Whenever you submit information via a dwillo website or otherwise to dwillo, whether online or offline, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

2) What Information do we collect?

Dwillo may collect personal data from Customers both online and offline. In many cases, such information will be collected directly from you, such as through a transaction or inquiry, or your submission of a form, registration, or communication to us. Information may also be gathered from third-party sources (including without limitation, opt-in lists, publicly available data, consumer reporting agencies, other companies, and referrals) and through your activities and interactions with us. We may combine data collected from these disparate sources unless we tell you otherwise.

Dwillo collects personal data about its customers in a number of ways. In this section, we describe what types of personal data we collect, the ways we collect it, and how we use it. While we have tried to be complete, this list is not necessarily exhaustive, given that these activities can vary from time to time.

The types of personal data typically collected by dwillo may include the following, depending on your activities:

  • Contact information, including name, title, street address (home, work), postal code, country, telephone numbers (home, work, cell, etc.), email address (home, work), company name, and other similar information.
  • Personal/demographic information, including gender, level of education and the like.
  • Authentication information, including user IDs, log-in names, passwords, password reminders, etc. (in addition to other personal data such as contact information and the like).
  • Transactional information, including products or services you inquire about, or request; payment information, including your credit card type, number, expiration date and billing address for the card.
  • User content, including information provided when you use one of our online communities, forums or other online means of communications, and all other user submissions and content you provide.
  • Information from your interaction with our sites, services, content and advertising, including, but not limited to, device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information.

3) How do we use your information?

Dwillo uses personal data about Customers for a wide range of purposes. We use it to respond to your requests (including requests for newsletter subscriptions, materials, support, and so on); to provide products or services that you have ordered; to process your order transactions and contact you regarding your order; to provide materials you have requested; to invite and help you participate in online and offline events, and/or activities; to allow you to post information and other content online (including in response to other postings); to improve our products, services, and websites; to follow up with you after you have communicated with us or submitted information to us; to send promotional communications or offers (unless you have requested that we not send such communications); for marketing and research purposes; for internal and/or external training, quality assurance, and other purposes (including without limitation, call center recordings); to allow you to contact another person; for legal and contractual reasons; to address your interests and concerns; and as otherwise specified in this Privacy Policy and/or at the point of personal data collection. This list is for illustrative purposes only and should not be considered exhaustive.

4) Sharing your Information

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

Dwillo may disclose personal data you provide to our affiliates and partners and to consultants, service providers, and contractors that we use to support our business and operations (e.g., delivery services, financial institutions, fulfillment services, technical support, advertising, public relations, media and marketing services, legal services, call-in centers, e-commerce and other web-related services such as web hosting and web monitoring services, and event-related services such as online and offline data capture services) who have agreed to keep the information confidential and use it only to provide the applicable service(s). In some cases, we work with other companies who help to gather information from you or help us to communicate with you.

Dwillo may also disclose personal data you provide to your University or Organization. Your University or Organization may use the information we shared to update their directories and maintain contact with you. For further information on how they will use your personal information you can check the website of the University or Organization you are part of or contact them directly. If do not want your personal information to be shared with such third parties please contact us via the contact information below. If you do not opt-out of this option, we assume you have given consent to dwillo for disclosing your personal data with such third parties.

We may also disclose personal data to third parties (including without limitation, governmental agencies) if required to do so by law, regulation, or court order; to respond to governmental and/or law enforcement requests; to identify, contact, or bring legal action against someone who may be causing injury to or interfering with our (or others’) rights or property; to support any claim, defense, or declaration in a case or before any jurisdictional and/or administrative authority, arbitration, or mediation panel; or in connection with disciplinary actions/investigations.

Likewise, we may disclose personal data to third parties in connection with the sale, assignment, or other transfer of dwillo, its business or the website to which such data applies. In the event that dwillo goes through a business transition, such as a merger, acquisition by another company or sale of a portion of its assets, our customers’ personal information may be part of the assets transferred. Customers will be notified via prominent notice on our website prior to a change of ownership or control of their personal information. If, as a result of the business transaction, your personally identifiable information will be used in a manner materially different from that stated at the time of collection, you will be notified consistent with our Privacy Policy.

The recipients of customers’ personal data, and more generally these disclosures, may be located in other jurisdictions that might not provide a level of protection equivalent to the laws in your jurisdiction. By submitting personal data to dwillo, you consent to the transfer of such personal data outside your jurisdiction.

We may make full use of all information that is de-identified or otherwise not in personally identifiable form, including without limitation, user-generated content. We may share aggregated, non-personally identifiable information publicly and with our partners, such as publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.

5) Cookies and Other Information

As you use our websites or services, some information can be “passively” collected using various technologies, such as cookies, web beacons, and navigational data collection (clickstream, log files, server logs, etc.). Your Internet browser automatically transmits some of this information, such as the URL of the website you just visited and the Internet Protocol (IP) address and browser version currently being used by your computer. Such technologies help us to keep track of your interactions with our websites and services, and provide you with a more customized experience, and may include referring/exit pages, platform type, date/time stamp, and number of clicks.

As is the case with many websites, dwillo websites may use cookies and other automated information collection means. Cookies are information about you from the website that is stored on your browser or hard drive. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. Cookies save you time because you do not need to manually re-enter the information stored on your hard drive. Cookies also help us upgrade the website by showing when and how users use the website. You can set your browser to notify you when a cookie is sent or refuse cookies altogether, but certain features of dwillo websites might not work without cookies. Further information about dwillo cookie usage can be found in our Cookie Policy.

The use of cookies by our service providers are not covered by our privacy statement. We do not have access or control over these cookies.

Dwillo websites may also use IP addresses for the same purposes identified above, as well as to analyze trends, administer the website, track users’ movements, gather broad demographic information for aggregate use and to confirm that a particular individual affirmed his/her consent to specific legal terms (e.g. our clickwrap license agreement).

We may use web beacons (also known as Internet tags or clear GIFs) on our websites and services to access and set cookies and otherwise help us to better understand how users are utilizing our websites. Information provided by the web beacon includes the computer’s IP address, the type of browser being used, and the time that the web beacon was viewed. We may also use web beacons in emails and newsletters so that we know when such communications have been opened and to otherwise help us tailor our communications to individual users.

6) Affiliate Sales and Re-targeted advertising

Re-Targeted advertising or affiliate sales uses information collected on an individual's web browsing behavior such as the pages they have visited or the searches they have made. Dwillo may use this information to display ads for the sale or promotion of products or services from third party vendors. The information collected is only linked to an anonymous cookie ID (alphanumeric number); it does not include any information that could be linked back to a particular person, such as their name, address or credit card number. The information used for targeted advertising either comes from dwillo or through third party website publishers. If you would like to opt out of re-targeted advertising from dwillo that occurs when visiting our third party advertising publishers, please contact us.

7) Security

Dwillo takes appropriate steps to protect personal data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, whether in transmission or storage. Please keep in mind, however, that there is no such thing as perfect security, and no Internet transmission is ever completely secure or error-free. Moreover, you are responsible for maintaining the confidentiality of any user name and password you use. If you have any questions about security on our Web site, you can contact us via the contact information below.

8) Testimonials

We may post Customer testimonials/comments/reviews on our web site which may contain personally identifiable information. We do obtain the Customer's consent via email prior to posting the testimonial to post their name along with their testimonial and picture. If you want your testimonial removed please contact us via the contact information below.

9) Contact preferences

We want to keep in touch with you in ways that you find to be beneficial. By submitting personal contact information, you are agreeing that we may communicate with you via email, telephone, direct mail, and/or other means of communication. If you don’t want us to use your contact information for promotional purposes (such as to tell you about other products and services that might be of interest), please tell us that when you provide your contact information. You can also let us know your preference later by contacting us as specified in the “Contact Us” section below, or by following the unsubscribe instructions in various communications that we may send you. Keep in mind that these preferences regarding promotional contacts do not mean that we might not contact you for other reasons, such as those related to an order you placed, an inquiry you made, a newsletter to which you may have subscribed, a membership you undertook, an event for which you registered, a legally required notice, and so on.

Dwillo also gives you the option to remove your information from its database of active users. If you no longer wish to take advantage of this Site or to receive any form of direct contact from dwillo, whether it is email, discounts, newsletters, or other promotional offers or materials, or wish us to delete your personally identifiable information from our database of active users, contact us. However, dwillo is not responsible for removing information from third party lists or databases of any kind if we have shared your information with such third parties as permitted by this policy.

Please note that, notwithstanding the fact that we may have removed your information from our list of active users, we reserve the right to keep any information submitted or collected for business reasons, such as archiving data.

10) Accessing and Updating your Information

You can also update your information through your account profile settings. If you have any concerns about the accuracy of your information or any privacy complaints please contact us via the contact information below. If you wish to request the deletion of an unauthorized profile from the dwillo community you may contact us.

11) Data Retention

We retain the personal information you provide while your account is in existence or as needed to provide you services. Dwillo may retain your personal information even after you have closed your account if retention is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes between Members, prevent fraud and abuse, or enforce this Privacy Policy and our Terms of Service. We may retain personal information, for a limited period of time, if requested by law enforcement. Dwillo may retain information for as long as is necessary to provide support-related reporting and trend analysis only, but we generally delete or de-personalize closed account data.

12) Changes to this Privacy Policy

We will occasionally update this Privacy Policy to reflect customer feedback, changes in our Services, and updates to applicable data privacy laws and regulations. If this Privacy Policy changes, we will revise the “last updated” date at the top of the policy. If there are material changes to this Privacy Policy, we will notify you by either posting a notice of such changes before they take effect or by direct notification by email (sent to the e-mail address specified in your account). We encourage you to periodically review this privacy statement to learn how we protect your information. Your continued use of Dwillo website(s) or services following the posting of any amendment will constitute your acceptance of that amendment.

13) Contact Us

If you have questions, concerns or objections related to this Privacy Policy or dwillo information practices, would like to update or correct information you have provided, or would like to opt out of future communications, please contact us as follows: